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Spotahome
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Notify company regarding this commentI need to tell you a sad story that just happened to me, and that is making my dream to study masters at Solvay Brussels School harder. A couple of weeks ago I started looking for rooms in Brussels, and after many attempts, I was able to book one at Spotahome/Erasmus wesbite, which I thought would be safe because Spotahome is a partner to Erasmus, but to my unpleasant surprise, the landlord started to ask for more money than was previously advertised on the website and in the confirmation email sent by Spotahome, this happened on a private chatroom “RoomMate”, so I started a long conversation with Spotahome help desk through email, trying to get some reparation because I have paid already (website policy).
At this point I was losing apartments, my money was stuck with them, and the landlord was saying that if I do not have the money to pay his insane amount per month I should just cancel. It was not the best option for me, because I had a lot of trouble getting one reservation accepted and I already lost time, which means opportunities, but on top of that, Spotahome said today that they will not give back the fee that I have paid them for this cancelation (150 eur).
Gazet BlogI need to tell you a sad story that just happened to me, and that is making my dream to study masters at Solvay Brussels School harder. A couple of weeks ago I started looking for rooms in Brussels, and after many attempts, I was able to book one at Spotahome/Erasmus wesbite, which I thought would be safe because Spotahome is a partner to Erasmus, but to my unpleasant surprise, the landlord started to ask for more money than was previously advertised on the website and in the confirmation email sent by Spotahome, this happened on a private chatroom “RoomMate”, so I started a long conversation with Spotahome help desk through email, trying to get some reparation because I have paid already (website policy).
At this point I was losing apartments, my money was stuck with them, and the landlord was saying that if I do not have the money to pay his insane amount per month I should just cancel. It was not the best option for me, because I had a lot of trouble getting one reservation accepted and I already lost time, which means opportunities, but on top of that, Spotahome said today that they will not give back the fee that I have paid them for this cancelation (150 eur).